Support
Help with any App Factory app, plus how to reach a human.
Contact us
Email support@appfactoryrus.com. We reply within one business day, Monday to Friday.
For new project inquiries, use hello@appfactoryrus.com or the contact form.
App support pages
Per-app support pages appear here as each app is released. In the meantime, email us and we'll route your question to the right team.
Common questions
How do I request deletion of my account or data?
Email support@appfactoryrus.com from the address linked to your account, naming the app. We confirm within one business day and complete deletion within 30 days.
How do I cancel a subscription?
Subscriptions bought inside an app are billed by Apple or Google, not by us, so they are cancelled on your device. On iOS: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions.
How do I request a refund?
Purchases made through the App Store or Google Play are refunded by the store, not by us. Use reportaproblem.apple.com for Apple, or Google Play's order history for Android. Tell us too and we'll help chase it.
I found a bug or my app is crashing.
Email us with the app name, your device model, OS version, and what you were doing when it happened. Screenshots or a screen recording help a lot.
How do I report a security issue?
Email support@appfactoryrus.com with "Security" in the subject line. Please give us a reasonable window to fix an issue before disclosing it publicly.